Call Center Service Representative

1 month ago


Temecula, California, United States Pedder Auto Group Full time
Job Overview

The Pedder Automotive Group is seeking a highly skilled Call Center Service Representative to join their team. This role is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.

Key Responsibilities
  • Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
  • Schedule inbound Service appointments via phone and web using internal booking software.
  • Achieve the service and customer satisfaction objectives set.
  • Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation.
Requirements
  • Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
  • Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
  • The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
  • Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
  • Prompt responses to internet inquiries with courtesy, accuracy and professionalism.


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