Travis Credit Union Representative

2 weeks ago


Vacaville, California, United States Travis Credit Union Full time
About the Job

We are seeking a highly skilled and experienced Contact Center Representative to join our team at Travis Credit Union. In this role, you will be responsible for providing exceptional service to our members, identifying opportunities to deepen member relationships, and managing complex product/service inquiries.

Key Responsibilities
  • Deliver high-quality customer service through various channels, including inbound calls, emails, and live chats.
  • Develop and implement strategies to increase sales and promote new products and services.
  • Collaborate with other teams to resolve member inquiries and improve overall member experience.
  • Maintain accurate records and reports related to member interactions.
Requirements and Qualifications
  • Minimum 1 year of credit union/banking customer service experience or equivalent.
  • Excellent communication and problem-solving skills, with a strong focus on delivering high-quality customer experiences.
  • Ability to work in a fast-paced, team-oriented environment.
Our Benefits
  • A comprehensive benefits package, including medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediate vested employer match, generous holiday and vacation policy, and TCU-specific perks like employee loan and credit card discounts.
  • A competitive hourly salary range: $18.93-$23.38 per hour (Associate Contact Center Representative), $20.43-$25.24 per hour (Contact Center Representative), or $22.25-$27.49 per hour (Sr. Contact Center Representative)


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