Debit and Credit Specialist

4 weeks ago


Vacaville, California, United States Travis Credit Union Full time
About the Role:

The Card Services Specialist role is an exciting opportunity to join our team at Travis Credit Union. In this position, you will be working closely with our members to resolve complex issues related to debit, credit, and ATM card services.

Key Responsibilities:
  1. Resolve Member Inquiries: Respond to member inquiries related to card account activity, billing errors, and other issues in a timely and professional manner.
  2. Analyze Data: Use advanced data analysis skills to identify trends and patterns in member behavior and transaction activity.
  3. Verify Card Records: Verify and correct card records across multiple systems to ensure accuracy and compliance.
Requirements:
  • Professional Experience: Minimum 2 years of customer service experience or equivalent experience in a fast-paced, team-oriented environment.
  • Education: High School Diploma or equivalent required.
  • Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and proficiency in Microsoft Office products.


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