Service Excellence Manager
7 days ago
We are seeking a highly skilled Service Excellence Manager to join our Customer Service team at Mckenna Labs. In this role, you will be responsible for driving exceptional customer experiences and ensuring that our customers receive world-class service.
You will work closely with the Customer Service team to develop and implement strategies that meet or exceed customer expectations. Your expertise in mentoring and developing account representatives will be invaluable in helping us achieve our goals.
This is an excellent opportunity for a motivated and results-driven professional to join our team and contribute to the company's success.
**Key Responsibilities:**
- Develop and implement strategies to drive exceptional customer experiences.
- Work closely with the Customer Service team to identify areas for improvement and implement changes.
- Provide coaching and development opportunities for account representatives to enhance their skills and performance.
**Requirements:
- Proven track record of delivering exceptional customer service and driving results-oriented solutions.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Broad experience in customer service, with a focus on driving customer satisfaction and loyalty.
**What We Offer:
- A competitive salary range of $80,000 - $110,000 annually, commensurate with level of knowledge, education, skills, and experience applicable to the position.
- A comprehensive benefits package, including medical, dental, vision insurance, 401k retirement plan, flexible spending accounts, life and disability coverage, and other voluntary benefits.
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