First Shift Fleet Operations Manager

4 days ago


Montgomery, Alabama, United States Cowan Systems and Cowan Management Full time
Job Overview

Cowan Systems, a leader in the transportation industry since 1924, is seeking a skilled Fleet Operations Manager to join our team. As a key member of our operations department, you will be responsible for the successful execution of customer freight delivery and daily oversight of your assigned fleet.

About the Role

This leadership position requires strong communication and problem-solving skills, as well as the ability to motivate and lead drivers to meet customer expectations and company goals. You will work closely with the Operations Manager or Terminal Manager to identify and implement solutions to improve driver experience and service quality.

Key Responsibilities
  • Fleet Management: Maintain high driver relationship and satisfaction by onboarding new drivers, reviewing scorecards, auditing manifests, advocating for drivers, and communicating policy changes.
  • Safety and Compliance: Promote a culture of safety by addressing safety concerns, ensuring compliance with DOT requirements, and coordinating physicals and documentation.
  • Customer Service: Monitor driver progress, address customer needs, and escalate issues to higher management as needed.
  • Fleet Dispatch: Effectively dispatch a fleet using proper procedures, identify assessorial charges, collect documentation, and review revenue per truck per day.
Requirements
  • A minimum of 2 years' experience in the industry, with 1 year of fleet management experience preferred.
  • Computer applications experience and proficiency in Microsoft Office.
  • TMS experience desired, TMW preferred.
  • Working knowledge of DOT, OSHA, and related safety regulations.
Competencies
  • A customer-focused approach to meet customer needs and offer unique solutions.
  • Able to motivate and lead drivers to meet customer expectations and company goals.
  • A self-starter with the ability to adapt, prioritize, and organize processes from start to finish.
Benefits
  • A competitive salary range of $52,000-$55,000 (depending on knowledge and experience).
  • Full benefits package, including medical, vision, and dental insurance.
  • Life, short- and long-term disability insurance.
  • PTO (sick and vacation) and 401(k) retirement plan.


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