Operations Manager

5 days ago


Montgomery, Alabama, United States Cowan Systems and Cowan Management Full time

Cowan Systems and Cowan Management

Established in 1924, Cowan Systems is a privately owned company headquartered in Baltimore, MD, renowned for its excellence and quality in the transportation industry.

We are seeking an experienced Operations Manager to oversee our fleet services, ensuring seamless execution of customer freight delivery and daily management of assigned drivers. This leadership position reports directly to the Terminal Manager or Operations Manager, depending on the operation size.

Job Overview:

The Operations Manager will play a pivotal role in identifying problem areas, recognizing solutions, and implementing systems to enhance driver experience and service quality. This individual will foster a culture that promotes teamwork and aligns with the organization's mission, core values, and beliefs.

Key Responsibilities:

  • Maintain high-level relationships and satisfaction among new and tenured drivers through active onboarding, regular scorecard reviews, auditing manifests for pay accuracy, and advocating for driver needs.
  • Effectively communicate policy changes, schedule updates, and other essential information to the fleet.
  • Participate in driver mentoring, appreciation activities, ride-alongs, and pre-trip inspections to ensure driver competence and adherence to company rules.
  • Develop performance improvement plans in coordination with HR and the Terminal Manager as needed.
  • Promote a culture of safety by proactively addressing concerns, communicating safety goals and standards, and providing resources for resolution.
  • Ensure fleet compliance with DOT requirements, hours of service, and driver fitness before dispatch.
  • Monitor driver progress, address delays, and notify customers of any issues.
  • Dispatch fleets using proper procedures for real-time management of freight and drivers, maintaining high data accuracy within the system.
  • Identify and communicate assessorial charges, collect and inspect documentation, and perform quarterly fleet performance reviews.
  • Maintain and report equipment levels daily at customer locations, request adjustments as necessary, and conduct periodic inspections to identify unreported maintenance issues and accident damage.

Requirements:

  • At least 2 years of industry experience, with 1 year of fleet management experience preferred.
  • Proficiency in Microsoft Office and computer applications.
  • TMS experience, particularly with TMW, is desired.
  • Working knowledge of DOT, OSHA, and related safety regulations.
  • Excellent customer service, problem-solving, and decision-making skills.
  • Punctuality, reliability, and ability to work off-hours as dictated by business needs.
  • Ability to develop a working knowledge of all terminal operations aspects.
  • Frequent travel may be required for business purposes.

Benefits:

  • Estimated salary range: $52,000-$55,000 per year (dependent on knowledge and experience).
  • Comprehensive benefits package, including medical, vision, dental insurance.
  • Life, short-term, and long-term disability insurance.
  • PTO (sick and vacation) and 401(k) plan participation.

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