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Room Attendant
2 months ago
Location
Rolling Hills Casino
Employment Type
Full-Time
Shift
Flexible
Category
Hospitality
Job Summary
The primary responsibility of this role is to ensure that guest accommodations, restrooms, and communal areas are maintained in a pristine and orderly condition, adhering to the high standards of the establishment to guarantee guest satisfaction.
Key Responsibilities
- Thoroughly clean guest accommodations
- Change bed linens
- Dust and wipe surfaces
- Vacuum flooring
- Secure and check guest rooms
- Dispose of trash from both interior and exterior
- Shampoo carpets as needed
- Maintain cleanliness in hallways, staircases, and lobby areas
- Organize daily tasks based on room status, arrivals, and departures
- Deliver linens, towels, and supplies using carts or manually
- Restock amenities such as soaps and shampoos
- Replace soiled linens with fresh items
- Regularly inspect and rotate mattresses
- Utilize housekeeping communication tools
- Store dirty laundry according to company guidelines
- Participate in monthly deep cleaning initiatives as directed
- Ensure all room appliances are functioning properly
- Rearrange furniture and amenities as per layout standards
- Address guest inquiries and requests
- Respond to housekeeping-related issues such as spills or breakages
- Deliver requested items to guest rooms
- Restock and organize cleaning carts at the end of shifts
- Maintain confidentiality and security of guest accommodations
- Adhere to all safety and security protocols
- Report maintenance needs or safety concerns
- Observe and report any damage to hotel property
- Attend all scheduled staff meetings
- Perform additional tasks as assigned by supervisors
- Must be at least 21 years old
- Must wear slip-resistant footwear
This position does not involve supervisory responsibilities.
Education and Experience
A high school diploma or GED is preferred; experience in housekeeping is desirable. Customer service experience is a plus.
Language Proficiency
Ability to communicate effectively with colleagues via radio. Must be able to read and recognize differences in words and numbers. Ability to construct and articulate simple sentences.
Mathematical Skills
Ability to perform basic addition and subtraction. Must be able to handle tasks involving American currency and measurements.
Reasoning Skills
- Ability to follow simple instructions
- Ability to handle standardized situations with minimal variables
- Ability to complete tasks within designated timeframes
- Ability to work under pressure
- Ability to work independently or collaboratively
Must possess a gaming license issued by the Paskenta Gaming Commission and a valid California Driver's License.
Physical Requirements
This role requires regular standing, walking, and the use of hands for various tasks. The employee must be able to lift and move items weighing up to 25 pounds regularly and up to 50 pounds occasionally. Vision requirements include close, distance, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Employees may be exposed to various conditions including wet, warm, or humid environments, moving mechanical parts, fumes, airborne particles, and chemicals. The noise level in the work environment is typically loud.
All duties and responsibilities are subject to change as necessary.
