Retail Operations Manager Customer Experience Lead
2 days ago
As a Retail Operations Manager, you will be responsible for leading and managing store operations to meet financial and sales goals. You will build strong relationships with associates and customers, promote a positive culture, and maintain effective communication with the management team.
Key Responsibilities:- Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go, if applicable.
- Hire, train, and develop associates to meet department needs.
- Supervise the performance of all duties and responsibilities of department associates, provide ongoing performance management training, and conduct timely formal performance appraisals for direct reports.
- Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture.
- Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs.
- A high school graduate or equivalent preferred.
- Ability to lead and manage a team.
- Strong understanding of store operations and merchandising techniques preferred.
- Excellent interpersonal, organizational, communication, and customer service skills.
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
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Retail Operations Manager
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