Customer Success Lead

4 days ago


Charleston, South Carolina, United States Leidos Holding Full time

Job Description:

We are seeking an experienced Customer Success Lead to join our team at Leidos Holding. The Customer Success Lead will be responsible for developing and implementing a customer engagement plan to understand customer needs and improve contract performance.

Key Responsibilities:

  • Lead a customer-focused approach to identify and address customer needs, improve contract performance, influence on-contract growth, and provide IT operations thought leadership.
  • Recruit, lead, manage, and develop a team of junior and senior-level employees with expertise in infrastructure and systems management, asset management, cyber operations, and IT operations.
  • Manage IT infrastructure and application infrastructure life-cycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation.
  • Partner with the Talent Acquisition team to develop a recruitment strategy specific to the local market and regularly measure effectiveness.

Requirements:

  • Prior people leadership experience with the ability to drive successful completion of projects and deliverables.
  • Proven track record achieving maximum award fee and on-contract growth.
  • Strong performance in government contracting, particularly related to financial aspects and standard business practices.
  • Successful experience running staff augmentation contracts or CLINS with LOE usage.


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