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2 months ago
About DialAmerica
DialAmerica is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.
Job Summary
We are seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing top-notch customer service, identifying sales opportunities, and building strong relationships with our clients.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Upsell and cross-sell products and services to customers
- Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty
- Meet or exceed sales targets and performance metrics
- Stay up-to-date on product knowledge and industry trends to provide expert advice to customers
Requirements
- Excellent communication and interpersonal skills
- Proven sales experience and ability to meet or exceed sales targets
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- High school diploma or equivalent required; bachelor's degree preferred
What We Offer
- Competitive salary and commission structure
- Opportunities for career advancement and professional growth
- Comprehensive training and development programs
- Collaborative and dynamic work environment