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Customer Service Representative

2 months ago


Charleston, West Virginia, United States DialAmerica Full time

About DialAmerica

DialAmerica is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.

Job Summary

We are seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing top-notch customer service, identifying sales opportunities, and building strong relationships with our clients.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Upsell and cross-sell products and services to customers
  • Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty
  • Meet or exceed sales targets and performance metrics
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers

Requirements

  • Excellent communication and interpersonal skills
  • Proven sales experience and ability to meet or exceed sales targets
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer

  • Competitive salary and commission structure
  • Opportunities for career advancement and professional growth
  • Comprehensive training and development programs
  • Collaborative and dynamic work environment