Technical Support Specialist

1 month ago


Lathrop, California, United States Kelly Science, Engineering, Technology & Telecom Full time
Technical Support Specialist Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team at Kelly Science, Engineering, Technology & Telecom. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Field incoming help requests from end users via telephone, chat, and tickets in a professional manner.
  • Assist with onboarding of new users and provide help desk support to resolve problems to the customer's satisfaction.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Track and document the help desk request problem-solving process, including all successful, or unsuccessful decisions, and actions taken through to the final resolution.
  • Test fixes to ensure problems are adequately resolved.
  • Access software updates, drivers, knowledge bases, and various resources locally and on the internet to aid in problem resolution.
  • Understand and identify appropriate software and hardware used and supported by the organization.
  • Consistent use of privacy and security guidelines in modifying customer account information and sensitive data.
Requirements:
  • Basic understanding of computer hardware and networks.
  • Ability to download products/applications using various browsers (Edge, Chrome, etc.).
  • Ability to think independently and solve problems while exercising good judgment.
  • Excellent verbal communication skills in person and on the phone.
  • Strong multi-tasking capabilities and ability to present technical information.
  • Experience with software maintenance and testing.
  • Ability and desire to work in a team call center environment.
Bonus Skills:
  • Bi-Lingual (English/Spanish).
  • Basic knowledge of tax concepts.
  • Previous experience preparing personal federal income tax returns.


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