Call Center Team Lead

1 month ago


Lathrop, California, United States CrossLink Professional Tax Solutions Full time
Job Title: Call Center Team Lead

At CrossLink Professional Tax Solutions, we are seeking a highly skilled Call Center Team Lead to join our team. As a key member of our technical support department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Lead a team of technical support specialists to ensure timely and accurate resolution of customer issues.
  • Develop and implement support processes to improve team effectiveness and customer satisfaction.
  • Collaborate with the management team to drive continuous improvement initiatives and identify new opportunities to enhance customer service.
  • Provide training and guidance to staff to ensure they have the necessary skills to provide excellent customer service.
  • Monitor and analyze support case progress to ensure timely responses and resolutions.
Requirements:
  • 5+ years of experience in customer service/technical support leadership.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Bachelor's degree in business or computer science or equivalent experience.
Preferred Skills:
  • Bi-lingual (English/Spanish) skills.
  • Basic knowledge of tax concepts.
  • Experience with call center software and technology.
What We Offer:
  • A competitive salary of $67,000 - $91,600 per year.
  • A comprehensive benefits package.
  • Opportunities for professional growth and development.


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