Customer Service Representative
7 days ago
Customer Service Representative Opportunity
We are seeking a skilled Customer Service Representative to join our team at B&J Plumbing Heating and Air Conditioning Inc. in Wilson, NC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our residential customers, handling inbound and outbound calls, and working collaboratively with our team to resolve customer issues.
Key Responsibilities:
- Provide excellent customer service to residential customers via phone and in-person
- Handle inbound and outbound calls, responding to customer inquiries and resolving issues in a timely and professional manner
- Work collaboratively with our team to resolve customer complaints and concerns
- Meet or exceed customer satisfaction targets and quality standards
- Stay up-to-date on company products and services, as well as industry trends and best practices
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Basic computer skills and proficiency in Microsoft Office
About Us:
B&J Plumbing Heating and Air Conditioning Inc. is a family-owned and operated business with over 40 years of experience serving the residential plumbing, heating, and air conditioning needs of Wilson, Rocky Mount, Goldsboro, and surrounding areas. We are committed to providing exceptional customer service and building long-term relationships with our customers.
Why Join Our Team:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
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