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Collections Specialist 5

2 months ago

Tucson, Arizona, United States Citigroup Inc Full time
Job Summary

We are seeking a highly skilled Collections Specialist 5 to join our team at Citigroup Inc. This role requires a strong background in collections management, negotiation, and customer service.

Key Responsibilities
  • Carry out collections management to client portfolios with outstanding balances to regularize client debt and mitigate risk.
  • Offer clients comprehensive information about their credit and debt via telephone to facilitate effective collection management.
  • Update unlocatable customer data in the CACS system, verifying information and history to locate and manage collections.
  • Orient clients to other areas, such as Customer Services, retention, and Citiphone, based on their needs and requirements.
  • Contribute to monthly productivity standards and efficiency goals in buckets.
  • Identify inconsistencies in collections systems affecting client products and offer negotiation strategies or route cases to Remedial or supervisors for alternative payment options.
Requirements
  • 2-4 years of experience in the collection area.
  • Ability to work under pressure, negotiate, and demonstrate ease of speech, leadership, adaptability, and quick adjustment to changes and reprioritization.
What We Offer

Citi provides a competitive salary range of $43,340.00 to $57,340.00, plus discretionary and formulaic incentive and retention awards. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, and wellness programs.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.