Senior Engineering Director for Customer Experience

6 days ago

San Diego, California, United States Sony Playstation Full time
About the Role

We are seeking a seasoned Senior Engineering Director to lead our customer experience team at Sony Playstation. As a key member of our engineering leadership, you will be responsible for driving innovation and scalability in our Experimentation and Audience Platforms.

As a critical leader, you will redefine customer engagement and establish a robust experimentation culture that shapes how we deliver personalized customer experiences and make data-driven decisions across the organization.

Key Responsibilities:
  • Strategic Leadership:
    • Define the long-term vision and strategy for the Experimentation and Audience Platforms, ensuring alignment with our broader business goals and industry best practices.
    • Build a scalable, innovative platform that supports continuous experimentation, customer insights, and marketing campaigns, driving significant business impact.
    • Lead a team of software engineers, architects, and UX engineers, fostering a culture of collaboration, innovation, and relentless improvement.
  • Platform Development & Delivery:
    • Oversee the architecture, design, and development of the Experimentation Platform, empowering teams across the organization to rapidly test, learn, and iterate on product features.
    • Lead the engineering efforts for the Audience Platform, integrating Customer Data Platform (CDP) capabilities to deliver real-time personalized marketing and customer engagement solutions.
    • Build and maintain a flexible, scalable, and secure Customer Data Platform that consolidates data from various touchpoints, delivering targeted and personalized experiences.
  • Innovation & Experimentation:
    • Champion a data-driven culture of experimentation at Sony Playstation, encouraging teams to leverage the platform to optimize customer experiences and business strategies.
    • Partner with data science and engineering teams to incorporate advanced analytics and machine learning models into both the Experimentation and Audience Platforms.
    • Continuously enhance the platforms' features and capabilities to support evolving business needs and unlock new opportunities for customer engagement.
  • Stakeholder Collaboration:
    • Collaborate with senior leadership, product, marketing, and data teams to drive experimentation and customer engagement strategies.
    • Act as a key technical partner to executives, providing strategic insights into platform performance and identifying opportunities for growth and innovation.
    • Drive alignment between business needs and technical execution to ensure optimal outcomes and scalability.

Technical Expertise:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 12-15+ years of experience in software engineering, with 5-7 years in leadership roles, managing cross-functional engineering teams.
  • Extensive hands-on experience in building and operating web services and data systems, with expertise in scalable infrastructure technologies such as Kafka, Kubernetes, Databricks, and Flink.
  • Strong foundation in backend service development, including experience with RESTful services and principles of scalable web service architecture.
  • Proven experience making buy vs. build decisions, assessing whether to develop in-house solutions or integrate third-party platforms based on cost, scalability, and business needs.
  • In-depth knowledge of system design, data engineering, and data flow architecture, with a focus on scalability, performance optimization, and fault tolerance.
  • Solid understanding of continuous integration and deployment (CI/CD) processes, ensuring efficient and reliable software delivery.
  • Deep experience with experimentation platforms, including A/B testing frameworks, feature management/flags, and statistical frameworks for experimentation.
  • Proven expertise in building and scaling Customer Data Platforms (CDPs), including data integration, customer profiling, and real-time decisioning.
  • Familiarity with data privacy regulations (GDPR, CCPA) and how they impact customer data handling and platform design.

Leadership & Strategic Skills:

  • Proven leadership abilities with a track record of building and leading high-performing engineering teams, balancing short-term execution with long-term strategic planning to drive sustained growth and innovation.
  • Excellent communication skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders and collaborate across diverse teams to achieve business objectives.

Benefits:

The estimated base pay range for this role is $270,800 — $406,200 USD. In addition, this role is eligible for Sony Playstation's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program, and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.

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