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Sales Support Specialist
2 months ago
As an integral part of our organization, the Sales Support Specialist will assist both internal and external sales teams in promoting and selling ready mixed concrete solutions, reporting directly to the Sales Manager. This position encompasses a variety of administrative responsibilities, customer engagement, and collaboration with different departments to ensure an efficient sales operation.
Position Type and Work Schedule
This is a full-time role. Standard working days are Monday through Friday, with specific hours to be determined. This position does not offer remote work options. There may be occasional requirements for evening and weekend hours based on job responsibilities.
Compensation
Pay is set at $30.00 per hour, commensurate with experience.
Benefits Offered
- PPO/HMO Health Insurance, including Medical, Dental, Vision, and Life coverage
- Paid Time Off (PTO)
- 401k Retirement Savings Plan
- Overtime compensation
- Direct Deposit for payroll
- Employee Assistance Program
- Perform general administrative duties such as managing phone calls, handling emails, scheduling meetings, and maintaining customer databases.
- Assist in the processing and monitoring of customer orders, ensuring accuracy and timely delivery of products.
- Address customer inquiries, provide detailed product information, and resolve issues or concerns in a prompt and professional manner.
- Collaborate with sales representatives to prepare sales presentations, proposals, and contracts.
- Maintain accurate records of sales activities, customer interactions, and order statuses.
- Facilitate communication among sales representatives, customers, and other departments to ensure a smooth sales process.
- Assist in gathering and analyzing market data to identify potential sales opportunities and trends.
- Support the organization of sales events, meetings, and promotional activities.
- Prepare regular reports on sales activities, customer feedback, and market trends for the Sales Manager.
- Work with the sales team to develop and implement effective sales strategies and initiatives.
Additional Duties:
Follow up on escalated customer complaints and perform other tasks as required.
Core Competencies:
- Exceptional communication skills, both verbal and written.
- Strong organizational and multitasking capabilities.
- Attention to detail and accuracy.
- Customer service orientation.
- Ability to work collaboratively within a team environment.
- Proficiency in Microsoft Office Suite.
- Problem-solving and critical thinking abilities.
- Effective time management and task prioritization skills.
- Basic understanding of sales principles and customer service practices.
- Ability to handle confidential information with discretion.
Preferred Qualifications:
An Associate's or Bachelor's degree in Business, Marketing, or a related field is preferred. Previous experience in sales support or an administrative role is advantageous. Familiarity with customer relationship management software and experience in handling customer inquiries while providing excellent service is a plus. Proven ability to manage multiple tasks and meet deadlines effectively is essential.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This role operates in a professional office environment and routinely uses standard office equipment such as computers, smartphones, photocopiers, filing cabinets, and scanners. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
This Organization Participates in E-Verify. Bristol Management Services, Inc. is an EEO/AA (equal opportunity/affirmative action) company and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.
