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Central Services Representative
2 months ago
We are seeking a highly skilled and customer-focused Central Services Representative to join our team at Laguna Development Corporation. As a key member of our hotel operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Guest Service: Provide friendly, efficient, and professional service to guests, responding to their inquiries, resolving issues, and exceeding their expectations.
- Room Reservations: Coordinate and process hotel room reservations, ensuring accuracy and efficiency in our hotel management system.
- Communication: Maintain strong communication with the central services manager, central services lead, and front desk supervisor to stay informed on all guest-related issues.
- Sales and Marketing: Sell rooms as needed to reach occupancy goals, utilizing approved sales strategies to maximize revenue.
- Teamwork: Collaborate with other departments, including front office and security, to ensure seamless guest service and resolve any issues that may arise.
- Problem-Solving: Resolve problems and conflicts in a professional, diplomatic, and tactful manner, maintaining strict confidentiality when handling sensitive information.
- Continuous Learning: Stay up-to-date with hotel policies, procedures, and services, as well as industry trends and best practices.
- Education: High school diploma or GED certification preferred.
- Experience: One year of relevant experience in a guest service or related field, preferably in the hospitality, hotel, or casino industry.
- Skills: Proficient in basic computer skills, including Microsoft Office, and experience with hotel management systems, such as OPERA and PBX.
- Language: Multilingual speakers are a plus.
The job is performed indoors with exposure to fumes and occasional exposure to loud noises and confined areas.
What We OfferWe offer a competitive salary, benefits package, and opportunities for professional growth and development.
