Customer Service Representative

4 weeks ago

Albuquerque, New Mexico, United States Ace Handyman Services Full time
Customer Service Representative

We are seeking a highly organized and proactive Customer Service Representative to join our team. The ideal candidate will play a key role in supporting our executive team by managing administrative tasks and facilitating communication with customers. This position requires a detail-oriented individual who can multitask effectively and maintain professionalism in all interactions.

We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations.

In this role, you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

Responsibilities:
  • Sales & Admin Support
    • Book jobs, schedule appointments, and coordinate meetings.
    • Prepare and organize estimates and invoices.
    • Handle incoming client calls and emails.
    • Maintain accurate records and files, ensuring confidentiality and security.
  • Customer Communication
    • Serve as a primary point of contact for customer inquiries and concerns.
    • Respond promptly and professionally to customer emails, phone calls, and other communications.
    • Assist in resolving customer issues or escalating them to the appropriate manager.
    • Coordinate with other team members to ensure timely and accurate responses to customer inquiries.
    • Maintain positive relationships with customers, fostering trust and positivity.
  • Project Coordination
    • Support managers in facilitating various projects and initiatives.
    • Monitor project timelines, deadlines, and deliverables, providing updates as needed.
    • Coordinate with teams to ensure smooth execution of projects.
    • Assist in research, data collection, and process improvement related to projects.
  • Office Management
    • Oversee office supplies inventory and place orders as needed.
    • Assist in onboarding new employees and coordinating office events or meetings.
    • Maintain a clean and organized workspace.
Qualifications:
  • Bachelor's degree, Associate's Degree or equivalent experience preferred.
  • Proven experience as an executive assistant or in a similar role.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and time management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to handle sensitive information with confidentiality and discretion.
  • Customer-focused mindset with a commitment to providing exceptional service.
  • Ability to work independently with minimal supervision and as part of a team.
  • Flexibility to adapt to changing priorities and deadlines.

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