Customer Service Representative

4 weeks ago

Albuquerque, New Mexico, United States Ace Handyman Services Full time

We are seeking a highly organized and proactive Customer Service Representative to join our team at Ace Handyman Services. The ideal candidate will play a key role in supporting our executive team by managing administrative tasks and facilitating communication with customers.

This position requires a detail-oriented individual who can multitask effectively and maintain professionalism in all interactions. As a Customer Service Representative, you will be responsible for facilitating calls to educate our customers on the types of services & solutions we provide as well as our service model.

Responsibilities:

  • Sales & Admin Support:
    • Book jobs, schedule appointments, and coordinate meetings.
    • Prepare and organize estimates and invoices.
    • Handle incoming client calls and emails.
    • Maintain accurate records and files, ensuring confidentiality and security.
  • Customer Communication:
    • Serve as a primary point of contact for customer inquiries and concerns.
    • Respond promptly and professionally to customer emails, phone calls, and other communications.
    • Assist in resolving customer issues or escalating them to the appropriate manager.
    • Coordinate with other team members to ensure timely and accurate responses to customer inquiries.
    • Maintain positive relationships with customers, fostering trust and positivity.
  • Project Coordination:
    • Support managers in facilitating various projects and initiatives.
    • Monitor project timelines, deadlines, and deliverables, providing updates as needed.
    • Coordinate with teams to ensure smooth execution of projects.
    • Assist in research, data collection, and process improvement related to projects.
  • Office Management:
    • Oversee office supplies inventory and place orders as needed.
    • Assist in onboarding new employees and coordinating office events or meetings.
    • Maintain a clean and organized workspace.

Qualifications:

  • Bachelor's degree, Associate's Degree or equivalent experience preferred.
  • Proven experience as an executive assistant or in a similar role.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and time management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to handle sensitive information with confidentiality and discretion.
  • Customer-focused mindset with a commitment to providing exceptional service.
  • Ability to work independently with minimal supervision and as part of a team.
  • Flexibility to adapt to changing priorities and deadlines.

Compensation: $20.00 per hour

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