Shift Leader

4 weeks ago


Allendale, Michigan, United States Insomnia Cookies Full time

As a key member of our bakery team, you will be responsible for leading by example and motivating others to provide exceptional customer service and quality products to all of our guests throughout their experience within our bakeries. You will support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.

Key responsibilities include prioritizing and delegating tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team. You will also provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices. Additionally, you will manage cash handling and deposits.

Desired skills include at least 1 year of working experience in a customer service focused role, point of sale systems experience, outstanding communication, time management, and people skills. You should have an outgoing/friendly/patient demeanor, be detail focused and results-oriented, and able to lead-by-example and motivate others. You must also be able to lift up to 40 lbs and be legally eligible to work in the United States. You must be 18 years or older to be employed.

About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"



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