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Customer Service Engineer 2 Position

2 months ago

Cary, North Carolina, United States Siemens Medical Solutions USA, Inc. Full time
Job Title: Customer Service Engineer 2

Are you passionate about delivering exceptional customer service and ensuring the smooth operation of medical imaging equipment? Do you have a strong background in electronics and a desire to work in a dynamic, global environment? We are seeking a highly skilled Customer Service Engineer 2 to join our team at Siemens Healthineers.

Job Summary:

We are looking for a talented individual to provide top-notch service and support to our customers in the Grand Rapids, MI area. As a Customer Service Engineer 2, you will be responsible for installing, servicing, maintaining, and modifying Siemens' imaging equipment at customer sites. You will be the face of Siemens to our customers, providing exceptional service and support to ensure their satisfaction and loyalty.

Key Responsibilities:
  • Service and maintain imaging equipment at customer sites, ensuring optimal performance and minimizing downtime.
  • Install and modify imaging equipment, including MR/CT/SPECT modalities, as needed.
  • Establish and maintain strong relationships with customers, providing exceptional service and support.
  • Perform administrative tasks, such as documenting service activities and maintaining accurate records.
  • Collaborate with regional service managers and other team members to ensure seamless service delivery.
Requirements:
  • Minimum technical degree or equivalent experience.
  • Strong electronics background and computer skills required.
  • 2-5 years of field service experience desired.
  • Ability to work independently and as part of a team.
  • Excellent customer service and communication skills.
  • Valid driver's license and good driving record required.
  • Ability to lift 50lbs regularly and work in a fast-paced environment.
What We Offer:

At Siemens Healthineers, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed, including comprehensive training and development programs. We also offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our careers site at https://jobs.siemens-healthineers.com to learn more and submit your application.