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Customer Service Representative

2 months ago

Chandler, Arizona, United States Empowered Pilates - AZ Full time
Job Summary

We are seeking a highly motivated and enthusiastic Member Support Specialist to join our team at Empowered Pilates - AZ. As a key member of our studio team, you will be responsible for providing exceptional customer service, supporting our members, and contributing to the overall success of our studio.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to all clients, ensuring a positive and welcoming experience at our studio.
  • Membership Sales: Assist with new membership sales and intro class bookings, promoting our studio's services and offerings.
  • Studio Support: Support our members with their studio needs, including answering questions, resolving issues, and providing guidance on our services.
  • Team Collaboration: Work collaboratively with our studio team to achieve sales goals, maintain a clean and orderly studio, and participate in special events.
  • Communication: Develop strong relationships with our members, responding to their inquiries and concerns in a timely and professional manner.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with clients in a professional and friendly manner.
  • Sales and Customer Service Experience: Have a strong background in sales and customer service, with a proven track record of achieving sales goals and providing exceptional customer service.
  • Team Player: Be a team player, with the ability to work collaboratively with our studio team to achieve common goals.
  • Adaptability: Be adaptable and flexible, with the ability to adjust to changing priorities and circumstances.
Benefits
  • Competitive Compensation: Receive a competitive hourly rate, plus commissions and free classes.
  • Opportunities for Growth: Enjoy opportunities for growth and development within our studio, with a focus on career advancement and professional development.
  • Fun and Supportive Work Environment: Work in a fun and supportive environment, with a team that is passionate about providing exceptional customer service and promoting a healthy and active lifestyle.