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Senior Digital Product Owner

1 month ago

Boston, Massachusetts, United States Iberdrola Full time
Job Summary

The Senior Digital Product Owner will lead the development, improvement, and management of digital product development and analysis activities within the Digital Product Strategy Team of the Customer Service Experience team. This role is responsible for ensuring the product backlog meets the needs of all customers and regulators, while driving customer centricity and business value.

The ideal candidate will have a strong understanding of digital product development, customer needs, and business objectives. They will be able to prioritize the product backlog, engage with stakeholders, and drive digital innovation. Additionally, they will have experience working in a global company, managing complex projects, and collaborating with cross-functional teams.

Key Responsibilities

Understand business and customer requirements of the product set
Deliver competitive advantage through innovative design
Identify opportunities and threats for digital propositions based on in-depth knowledge of utility and other sectors, coupled with external market factors
Lead the delivery of innovative mobile and/or web projects and enhancements that deliver quality solutions and enhance customer experience
Engage and collaborate with Marketing, Product, CLM, and Customer Care to ensure their requirements are effectively incorporated into the product planning

Requirements

Graduate degree or equivalent in a Technology or Digital discipline with experience within a Digital Retail environment
Experience creating strong customer centric propositions and products, and project management
Excellent written and verbal communication skills
Ability to manage a complex set of parallel and overlapping issues, strategic objectives, and customer needs
Strong business acumen to shape and inform strategic plans based on value

What We Offer

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables