Senior Technical Product Owner

3 weeks ago

Boston, Massachusetts, United States Manulife Full time

We are seeking a highly skilled Senior Technical Product Owner to lead the delivery and ongoing optimization of our digital applications for life insurance.

The ideal candidate will have a strong technical background and a deep understanding of customer-centric product development.

As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives.

You will be responsible for planning the technical roadmap, prioritizing features, and ensuring that the delivery is on track to meet business objectives.

Your leadership will be crucial in driving innovation and maintaining a seamless digital experience for our customers.

We believe in empowering our team members with the resources to solve critical problems for the future of the business.

Key Responsibilities:

  • Lead the Digital Applications squad to deliver a seamless and efficient digital application process for life insurance customers.
  • Collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals.
  • Oversee the development and implementation of features that improve information gathering, quoting, communication, and automated decisioning.
  • Monitor and generate reports on product KPIs.
  • Ensure the digital application process is user-friendly, efficient, and meets customer needs.
  • Utilize data and customer feedback to continuously improve the digital application experience.
  • Manage the technology product backlog, define user stories, and set sprint goals.
  • Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.
  • Monitor and report on product performance, making data-driven decisions to enhance the customer experience.
  • Coordinating with our integrations team to onboard vendors onto our internal solutions and negotiating scope of work for given initiatives.
  • Monitor system performance, identify optimization opportunities, and ensure seamless operation.
  • Develop and maintain technical documentation for business and technical processes.
  • Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.
  • Brings an innovative mindset to improving and elevating technology solutions and enablers.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
  • 5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role.
  • Excellent communication, collaboration, negotiation and interpersonal skills.
  • Ability to translate business needs into effective solutions.
  • Experience with Agile methodologies.
  • Strong technical background and understanding of Software Development.
  • Experience with program and agile delivery methodologies.
  • Proficiency in troubleshooting and problem-solving.
  • Excellent analytical and problem-solving skills.

Preferred Qualifications:

  • Experience with project tracking software (e.g Jira).
  • Experience with Azure, AKS on Azure.
  • Experience with cloud platforms (e.g., AWS, Azure).
  • Experience with DevOps principles and tools.
  • Experience with version control systems (e.g., Git).
  • Experience with JSON.
  • Experience with life insurance eApplications, Quoting, Illustration vendor platforms / products implementation, configuration, and administration.
  • Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

We are an Equal Opportunity Employer.

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