Credit Manager

1 week ago

Victoria, Texas, United States BUDDYS HOME FURNISHING Full time
Job Summary

The Credit Manager is a key member of the BUDDYS HOME FURNISHING team, responsible for ensuring the safe, professional, and profitable operations of our stores. This role involves a wide range of responsibilities, including customer acquisition and maintenance, compliance with federal, state, and local statutes, and management of store personnel.

Key Responsibilities
  • Acquire and maintain customers through effective communication and relationship-building
  • Act as a liaison between customers and the store, resolving issues and promoting timely rental/lease agreement renewal payments
  • Assist in managing store personnel, including directing activities and enforcing company policy
  • Comply with all applicable laws and regulations, including those related to customer data and financial transactions
  • Prepare and review store reports, including sales, inventory, and customer data
  • Document all customer commitments and interactions
  • Ensure company standards for renewals, delinquencies, and store collections are met
  • Fill out paperwork for submission to corporate support, including reports and other documentation
  • Follow monthly marketing plans and maintain internal quality control standards
  • Manage customer accounts, including resolving issues and promoting timely payments
  • Manage inventory and cash assets, including ordering and receiving merchandise
  • Prepare daily work schedules, delivery schedules, and assign tasks to store personnel
  • Enforce company policy and procedures, including those related to customer service and store operations

Requirements

To be successful in this role, you will need to have excellent organizational and communication skills, as well as the ability to handle multiple priorities simultaneously. You should also be able to learn and become proficient in our POS system, and maintain a professional appearance at all times. Additionally, you will need to be able to read, write, and communicate effectively in person and over the phone with employees and customers, and negotiate and resolve conflicts in a professional manner. Finally, you will need to have proficient navigational skills and a satisfactory driving record, and meet insurability requirements.

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