Contact Center Liaison

7 days ago


Fremont, Michigan, United States Apolis Full time

Key Responsibilities
Focused on delivering exceptional phone channel support, with the ability to adapt to email, live chat, SMS text, eCommerce, and ratings and reviews as needed. Foster strong relationships with customers by providing personalized solutions, expert advice, and product education. Process quality incidents efficiently and effectively in accordance with FDA and client requirements. Maintain high levels of competency with CRM Salesforce Engage OMNI, Product Information, and Consumer Data Privacy handling.



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