Contact Center Representative

3 days ago


Fremont, Michigan, United States Apolis Full time

We are seeking a highly motivated and customer-focused Contact Center Representative to join our team at Apolis. In this role, you will be responsible for providing exceptional customer service through various communication channels.

About the Job

This is a challenging and rewarding position that requires strong communication and problem-solving skills. You will be working with a variety of customers, handling their inquiries and resolving any issues they may have.

We are looking for someone who is passionate about delivering excellent customer experiences and has a strong understanding of customer service principles.

In this role, you will have the opportunity to work in a fast-paced environment and contribute to the growth and success of our organization.

Responsibilities
  • Deliver exceptional customer service through phone, email, live chat, SMS text, and eCommerce
  • Build consumer loyalty by providing expert advice and personalized solutions
  • Support eCommerce initiatives and product transactions
  • Handle quality incidents in accordance with FDA and client requirements
  • Maintain competency with CRM Salesforce Engage OMNI, Product Information, and Consumer Data Privacy
Requirements
  • High School Diploma or equivalent
  • Additional education or certification in customer service considered an asset
  • Strong communication and interpersonal skills
  • Computer and systems knowledge
  • Problem-solving skills
  • Customer service experience
About Us

Apolis is a renowned provider of customer service solutions. We are dedicated to delivering exceptional customer experiences and fostering long-term relationships with our clients.

We offer a comprehensive compensation package, extensive benefits, and opportunities for career advancement.



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