Voice and Contact Center Technology Expert
2 days ago
Job Title: Voice and Contact Center Technology Expert
Location: Remote
Job Type: Full-time
About Us:
Jobleads-US is a leading provider of innovative voice and contact center solutions. We partner with top companies to deliver cutting-edge technology that drives customer satisfaction and business growth.
Job Summary:
We are seeking a highly skilled Voice and Contact Center Technology Expert to join our team. As a key member of our Voice and Contact Center Technology team, you will be responsible for designing, implementing, and supporting highly available contact center technologies.
Key Responsibilities:
- Develop and deploy contact center technical standards across all call center locations globally
- Partner closely with customer-facing contact center teams to develop and implement technical solutions
- Perform as a subject matter expert in complex, multi-phase platform migrations
- Identify opportunities to leverage existing technology solutions to improve customer and agent experiences
- Design and documentation of technical solutions, including architectural documents, engineering design documents, and operational documentation
Requirements:
- 5+ years designing and deploying complex contact center solutions leveraging Avaya platforms and technologies
- Demonstrated knowledge of Avaya Product Suite, Microsoft ACS product suite, and other API/Event-Based Contact Center Platforms
- Experience with large-scale, multi-phased migrations
- Strong understanding of supporting and troubleshooting complex, global VOIP deployments, including SBCs, SIP trunking, and multiple carriers
- Demonstrated experience in troubleshooting complex technology issues across various technologies
- Strong analytical background with focus on developing data-driven solutions
- Strong interpersonal and communications skills with the ability to communicate complex technology into business terminology
- Ability to work in a fast-paced and dynamic environment that can quickly change direction
What You'll Get:
- A competitive salary range of $133,440 - $246,720 per year
- Cash and stock awards
- Benefits package including health insurance, retirement savings plan, and more
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