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IT Support Specialist for Naval Network
1 month ago
Leidos is seeking a skilled IT Support Specialist to join their team in supporting the Navy's most advanced and secure IT network. This role will involve maintaining and modernizing the main global network of the Navy and Marine Corps.
The ideal candidate will have 3 years of relevant experience and a strong understanding of IT customer service principles. A High school Diploma or General Equivalency Diploma (GED) is required, along with an Active DOD Secret clearance and DoD 8570 Information Assurance Technician (IAT) Level II certification.
The Leidos pay range for this job level is $26.70+ per hour. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
This position will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.
Key Responsibilities:
- Provide health and status monitoring of the networks
- Documenting and communicating outage information to co-workers and customers
- Executing scripts
- Open and close tickets
- Correlate events and incidents for management of Information Technology (IT) Services
Benefits include competitive pay, opportunities for career growth and development, and a dynamic work environment.