Fiber Network Support Specialist

2 weeks ago


Kansas City, Missouri, United States Conexon, LLC Full time
Transforming Rural America with Conexon, LLC

We are seeking an exceptional Fiber Network Support Specialist to join our team at Conexon, LLC. As a Member Services Representative, you will play a vital role in bridging the digital divide by providing top-notch customer service and technical support to our subscribers.

About the Role

This is an excellent opportunity to work with a talented team of professionals who are passionate about making a difference in rural communities. You will be responsible for delivering 5-star customer service, resolving issues efficiently, and assisting new members with account creation and plan selection.

Key Responsibilities
  • Provide exceptional customer service to Conexon Members
  • Demonstrate clear and effective communication with end-users, colleagues, and management to quickly resolve issues and ensure member satisfaction
  • Assist potential members in identifying if they are currently in Conexon's service area
  • Assist new members with new account creation and plan selection
  • Answer general account questions including billing, pricing, and service details
Requirements

To succeed in this role, you will need:

  • Flexibility in your schedule for work purposes (7a.m. to 7p.m., 7 days a week)
  • Excellent customer service and problem-solving skills, active listening skills, and a strong eye for details
  • Strong communication skills and unflappable, professional demeanor
  • Ability to multitask between systems and adapt to change
  • Analytical thinker with technical aptitude and ability to work independently and as part of a team
  • Solid computer skills
Salary and Benefits

We offer a highly competitive salary of $17.50-$21 per hour, plus a comprehensive benefits package that includes paid time off, full benefits (health, dental, and vision), life insurance, long-term and short-term disability insurance, and retirement benefits.

Work Environment

This position spends most of its time seated working on a computer or phone. Our office is located at 1440 Vivion Rd., Kansas City, MO 64118, and we have different shift times available from 7am to 7pm.



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