Fiber Network Support Specialist
2 weeks ago
We are seeking an exceptional Fiber Network Support Specialist to join our team at Conexon, LLC. As a Member Services Representative, you will play a vital role in bridging the digital divide by providing top-notch customer service and technical support to our subscribers.
About the RoleThis is an excellent opportunity to work with a talented team of professionals who are passionate about making a difference in rural communities. You will be responsible for delivering 5-star customer service, resolving issues efficiently, and assisting new members with account creation and plan selection.
Key Responsibilities- Provide exceptional customer service to Conexon Members
- Demonstrate clear and effective communication with end-users, colleagues, and management to quickly resolve issues and ensure member satisfaction
- Assist potential members in identifying if they are currently in Conexon's service area
- Assist new members with new account creation and plan selection
- Answer general account questions including billing, pricing, and service details
To succeed in this role, you will need:
- Flexibility in your schedule for work purposes (7a.m. to 7p.m., 7 days a week)
- Excellent customer service and problem-solving skills, active listening skills, and a strong eye for details
- Strong communication skills and unflappable, professional demeanor
- Ability to multitask between systems and adapt to change
- Analytical thinker with technical aptitude and ability to work independently and as part of a team
- Solid computer skills
We offer a highly competitive salary of $17.50-$21 per hour, plus a comprehensive benefits package that includes paid time off, full benefits (health, dental, and vision), life insurance, long-term and short-term disability insurance, and retirement benefits.
Work EnvironmentThis position spends most of its time seated working on a computer or phone. Our office is located at 1440 Vivion Rd., Kansas City, MO 64118, and we have different shift times available from 7am to 7pm.
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