IT Support Analyst

1 week ago

AllentownBethlehemEaston Metropolitan Area, United States ABARTA Coca-Cola Beverages Full time

About ABARTA Coca-Cola Beverages

ABARTA Coca-Cola Beverages is a family-owned company that values diversity and individuality. We strive to be a visible and engaged partner to our customers and communities, and we believe that when our employees thrive, we thrive.

Our Company Culture

We offer the perks of a large corporation with the personalized touch of a smaller company. Our workplace encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work-life balance, and interacting with all levels of the organization.

Job Summary

The IT Support Technician position is part of a team that provides first-level onsite and remote technical assistance and support for ABARTA Coca-Cola distribution centers throughout the state of PA. This includes hardware, software, networks, telecommunications, office moves, and imaging/deploying PCs/Desktop.

Key Responsibilities

  • Provide Level 1 desktop support via Service Desk (remote problem analysis and resolution).
  • Provide Level 2 desktop field support directly onsite for client problem resolution.
  • Manage helpdesk requests through the company helpdesk request system.
  • Properly escalate unresolved helpdesk tickets/issues to the next level of support.
  • Utilize software distribution tools and standard desktop support tools.
  • Work with vendor support contacts to resolve technical problems.
  • Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals.
  • Maintain assets, adding, deleting and updating, using an asset management tool.
  • Support Warehouse handheld devices and bar code scanners.
  • Support company mobile devices, IOS and Android.
  • Support network printers.
  • Project work as needed.
  • Participate in On-Call rotation consisting of one week per month.
  • Ability to lift 25-50 pounds.
  • Able to climb a ladder up to 8 feet off the ground.

Requirements

  • Associates degree in IT or equivalent applicable experience.
  • Experienced desk side support for end users.
  • Excellent customer service skills, interpersonal skills, and telephone etiquette a must.
  • Ability to travel to distribution centers throughout PA on an as needed basis.
  • Intermediate knowledge of computer hardware and peripherals, installation, and repair.
  • Experience troubleshooting basic network, hardware, software, and printer problems.
  • Previous experience with Windows 7, 8, and 10 operating systems.
  • Experience imaging and re-imaging Windows.
  • Previous experience supporting Honeywell CT 40 and CK65 devices desired but not required.

Additional Information

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.

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