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IT Support Analyst

2 months ago

AllentownBethlehemEaston Metropolitan Area, United States ABARTA Coca-Cola Beverages Full time
ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality

Summary

The IT Support Technician position is part of a team that provides first level onsite and remote technical assistance and support for ABARTA Coca-Cola distribution centers throughout the state of PA. This includes but is not limited to hardware, software, networks, telecommunications, office moves, and imaging/deploying PCs/Desktop. This position is an onsite position and primarily based in Bethlehem, PA will require regular travel throughout Western/Eastern PA to distribution centers. After hours and weekend work entailed on an as needed basis.

Responsibilities

Provide Level 1 desktop support via Service Desk (remote problem analysis and resolution). Provide Level 2 desktop field support directly onsite for client problem resolution. Managing helpdesk requests through the company helpdesk request system. Properly escalate unresolved helpdesk tickets/issues to the next level of support. Utilize software distribution tools and standard desktop support tools. Works with vendor support contacts to resolve technical problems. Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals. Maintain assets, adding, deleting and updating, using an asset management tool. Support Warehouse handheld devices and bar code scanners. Support company mobile devices, IOS and Android. Support network printers. Project work as needed. Participate in On-Call rotation consisting of one week per month. Ability to lift 25-50 pounds Able to climb a ladder up to 8 feet off the ground.

Qualifications

Associates degree in IT or equivalent applicable experience. Experienced desk side support for end users. Excellent customer service skills, interpersonal skills, and telephone etiquette a must. Ability to travel to distribution centers throughout PA on an as needed basis. Intermediate knowledge of computer hardware and peripherals, installation, and repair. Experience troubleshooting basic network, hardware, software, and printer problems. Previous experience with Windows 7, 8, and 10 operating systems. Experience imaging and re-imaging Windows. Previous experience supporting Honeywell CT 40 and CK65 devices desired but not required

Additional Information

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.