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Network Systems Engineer

2 months ago

Detroit, Michigan, United States Mentis Systems Full time
Job Summary

We are seeking a skilled Network Engineer to join our team at Mentis Systems. As a Network Engineer, you will be responsible for providing end-user, network, infrastructure, and application support to our clients.

Key Responsibilities:

  • Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents.
  • Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets).
  • Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions.
  • Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems.
  • Support the incident management process to coordinate issue resolution.
  • Support the label printing process at locations where IT has responsibility.
  • Complete assigned IT project tasks.
  • Work with our Business Partners to ensure their IT needs are met.

Requirements:

  • 3-7 years of experience supporting end-user devices/networks in Information Technology.
  • Cisco LAN/WAN infrastructure knowledge.
  • Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
  • Demonstrate initiative beyond the assigned work to improve output and/or assist others.

Preferred Qualifications:

  • Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections.
  • Ability to support Windows PCs and peripherals.
  • Knowledge of client hardware use, repair, and replacement.
  • Knowledge of Client Operating Systems (Windows 10, Windows 11).
  • A working knowledge of Microsoft Office products (SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint).
  • Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar).
  • Working knowledge of Cisco routers, switches, and wireless access points as well as network sniffers and analyzers (Wireshark), cable testers, and IT security fundamentals.
  • Protocols such as VLANs, NAT/PAT, VPNs, IPsec, and TCP/IP.
  • Troubleshooting skills for Layer 1-4 switching and routing.
  • Technical knowledge of data, video, and voice network services.
  • Basic understanding of Active Directory management.
  • Knowledge of ITIL concepts including Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk.
  • A working knowledge of ServiceNow.