IT Systems Engineer II-MDM

3 days ago

Buffalo, New York, United States ACV, INC. Full time
About ACV, INC.

ACV, INC. is a dynamic company with a people-first mindset and a deep culture of growth and autonomy. We are committed to being an equal opportunity employer, fostering a work environment of acceptance and understanding that is free from discrimination.

Job Summary

We are seeking an experienced IT Systems Engineer II-MDM to join our dynamic Information Technology Operations Team. The ideal candidate will have hands-on experience in managing and configuring JAMF, Workspace ONE, and Microsoft Intune, ensuring efficient mobile device lifecycle management, security, and compliance.

Key Responsibilities
  • Manage and configure MDM platforms, including JAMF, Workspace ONE, and Microsoft Intune to ensure the secure and efficient deployment of mobile devices (iOS, Android, macOS, Windows).
  • Ensure seamless integration and deployment of devices, apps, and configurations, providing ongoing support for mobile device users.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Design, Develop, Implement and Maintain computer hardware, software, systems and networking solutions to meet the business needs and technical objectives of the organization.
  • Serve as an escalation point for IT teammates and offer mentoring and guidance for advanced troubleshooting.
  • Serve as a subject matter expert for all IT services, including Meraki, Google Workspaces, Okta, Slack, Zoom, Zendesk, SentinelOne, Workspace ONE, Atlassian JIRA & Confluence, and other internal tools and applications.
  • Develop and maintain documentation to facilitate self-service problem solving and process improvement.
  • Perform daily monitoring, verifying integrity and availability of systems and networks, their configuration, and performance.
  • Verify completion of scheduled jobs such as backups, restores, patches and automating recurring tasks.
  • Perform routine audits in conjunction with our Internal Audit team.
  • Analyze and resolve technology incidents.
  • Monitor issue resolutions and collaborate cross functionally with groups outside of IT when necessary to resolve and apply fixes.
  • Serve as a subject matter expert on IT upgrades, enhancements, new functionality, capacities, performance, cost effectiveness, and business integrations.
  • Utilize procedures and standards to ensure operational consistency on a global scale and update documentation as required.
  • Maintain records on repairs, down time, and configuration changes.
  • Partner with vendors to assist with software licensing and procuring hardware.
  • Administer server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
  • Monitor system and network performance and tune performance as necessary.
  • Assist with disaster recovery and business continuity planning and support.
  • Participate in capacity planning including forecasting of needs for future IT initiatives.
Requirements
  • 2+ years of experience in mobile device management, specifically with JAMF, Workspace ONE, and Microsoft Intune.
  • Strong understanding of mobile security practices, device encryption, and compliance.
  • Relevant certifications such as JAMF 200+, VMware Certified Professional - Digital Workspace, or Microsoft Certified: Endpoint Administrator Associate.
  • Experience in scripting (e.g., Bash, PowerShell) for device automation and management.
  • 4 Year / Bachelors Degree - IT field or related required.
  • Experience deploying and supporting enterprise applications with a 24/7 user base.
  • Experience deploying and administering server operating systems.
  • Experience deploying and troubleshooting Windows, Mac and Linux operating systems.
  • Experience remotely configuring and maintaining iOS devices, like iPhones and iPads.
  • Experience administering Google Workspaces, Okta, Slack, Zoom, Zendesk, Workspace ONE, or SentinelOne strongly preferred.
  • Ability to visualize and understand complex systems.
  • Familiarity with ITIL standards and IT Security compliance standards and practices.
  • Excellent written and verbal communication skills.
  • Ability to present and discuss technical information in a way that establishes rapport and gains understanding.
  • Ability to deal tactfully with persons in authority, co-workers, and members of the public.
  • Excellent customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
  • Ability to read, write, speak and understand English.
Compensation

$82, $119,000.00 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.

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