Community Operations Manager

2 weeks ago

Hoboken, New Jersey, United States South Oxford Management Full time
Job Overview

About Us
South Oxford Management is a comprehensive property management firm with a presence across multiple states. Our commitment lies in delivering outstanding experiences to both our residents and our team members. With a wealth of industry knowledge, our leadership ensures excellence in every facet of our operations. Our mission is to prioritize people, fostering positive interactions and experiences.

Your Role
The Community Manager serves as the driving force behind the community's success. This role involves managing and coordinating personnel, activities, and resources to create a harmonious environment for residents, prospective tenants, visitors, and team members. The Community Manager oversees all operational and performance aspects of the community.

Key Responsibilities

  • Leadership
    • Recruit, train, and mentor team members with a focus on positive development.
    • Provide ongoing training and monitor team progress.
    • Lead by example and take ownership of community operations.
    • Set ambitious goals for team members while holding oneself accountable for their achievements.
    • Conduct annual performance evaluations and assist in the hiring process by evaluating candidates.
    • Collaborate with the Maintenance Supervisor to oversee maintenance activities and project progress.
  • Financial Management
    • Develop and manage the community budget.
    • Prepare regular financial reports.
    • Ensure timely rent collection and accurate bank deposits.
    • Seek opportunities to enhance community value and maximize net operating income (NOI).
    • Maintain effective communication with vendors regarding scheduling and billing matters.
    • Promptly submit invoices for payment and provide rental rate recommendations.
  • Leasing Operations
    • Supervise the applicant screening process for creditworthiness.
    • Ensure office and model apartments are ready for viewing.
    • Deliver exceptional customer service to residents and prospects.
    • Maintain cleanliness and visual appeal of the community, addressing any concerns promptly.

Compliance and Regulations
• Accurately complete initial applications and annual re-certifications for various funding sources to ensure compliance with applicable programs.
• Preferred experience with Public Housing, Project-based Voucher, Tax Credit, and Section 8 programs.
• Maintain compliance by processing tenant income certifications and updates in property management software.

Customer Relations
• Manage incoming calls and respond appropriately.
• Build strong relationships with residents through timely and courteous responses.
• Ensure safety by addressing unsafe conditions promptly.
• Conduct daily inspections of the property for cleanliness and maintenance needs.

Qualifications

  • • High School diploma or equivalent; a bachelor's degree is preferred.
  • • Minimum of three years in property management, with at least one year in a managerial role.
  • • Experience in affordable housing management, preferably overseeing 100+ units.
  • • Flexibility to work weekends and holidays as needed.
  • • Professional appearance and demeanor.
  • • Physical ability to walk the property and perform various tasks as required.
  • • Strong leadership and communication skills.
  • • Knowledge of Fair Housing Laws and Affordable Housing programs.
  • • Proficiency in Microsoft Office and familiarity with property management software.

Benefits
South Oxford Management LLC offers a comprehensive benefits package for full-time employees, including:
• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Short and Long-Term Disability Coverage
• Employee Assistance Program
• 401(k) Retirement Plan with Matching Contributions
• Paid Time Off and Holidays
• Tuition Reimbursement and Employee Referral Bonuses

We value excellence and are committed to providing a supportive work environment.

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