Training and Quality Specialist

1 week ago


Northbrook, Ohio, United States USA Clinics Group Full time

We are seeking a highly skilled Training and Quality Specialist to join our team at USA Clinics Group. This role is responsible for designing, developing, and implementing comprehensive training programs for new hires, ongoing employee development, and leadership readiness.

The ideal candidate will have a strong background in training design, facilitation, and quality assurance, with a passion for coaching and developing teams to achieve operational excellence.

Responsibilities:

  • Training and Development: Design, develop, and implement comprehensive training programs for new hires, ongoing employee development, and leadership readiness.
  • Collaborate with operations and leadership teams to identify training needs and ensure alignment with business objectives.
  • Conduct engaging training sessions, using a mix of instructional methods including classroom, virtual, and on-the-job training.
  • Develop training materials, manuals, e-learning modules, and other resources to support learning objectives.
  • Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making necessary adjustments.

Key Skills:

  • Strong knowledge of contact center metrics, processes, and technologies.
  • Excellent facilitation, coaching, and presentation skills.
  • Strong analytical and problem-solving abilities with a focus on continuous improvement.
  • Proficiency in Microsoft Office Suite and learning management systems (LMS); familiarity with quality monitoring tools is a plus.
  • Exceptional communication and interpersonal skills, with the ability to motivate and inspire teams.
  • Detail-oriented, with excellent organizational and project management skills.

This is an exciting opportunity to join our team and contribute to the success of USA Clinics Group. We offer a competitive salary of $85,000 - $95,000 per year, depending on experience, as well as benefits including medical, dental, vision, PTO, and 401k with match.



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