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Thermal Bath Operations Lead

2 months ago

Pagosa Springs, Colorado, United States The Springs Resort Full time


The Spa Facility Manager is responsible for delivering warm, attentive, and prompt service to enhance the well-being of all guests visiting the wellness center. The team collaborates to ensure guest satisfaction and a welcoming atmosphere. The Spa Facility Manager acts as the lead during their designated shift.

Key Responsibilities:
  • Adhere to the policies of the Spa and The Springs Resort and Spa.
  • Greet and assist guests looking to improve their physical, mental, and emotional wellness.
  • Share informative insights about The Springs while processing check-ins for both local and visiting guests.
  • Take ownership of the spa facility by maintaining cleanliness, ensuring supplies are stocked, and fostering a vibrant environment.
  • Collaborate with team members and invest in personal professional growth.
  • Guide the team while overseeing daily operations to ensure a seamless workflow within the department.
  • Lead by example, demonstrating the qualities necessary for an exceptional guest experience.
  • Supervise, mentor, and inspire a team of staff members.
  • Ensure adherence to company policies, procedures, and safety standards.
  • Effectively coordinate and communicate with upper management and other departments.
  • Monitor performance metrics and provide constructive feedback to team members.
  • Manage employee scheduling, time-off requests, and other administrative tasks.
  • Address and resolve employee conflicts and issues in a timely and professional manner.
  • Participate in the training of new staff members.

Reasonable Accommodation Statement

To successfully perform this role, an individual must be able to execute each essential duty and/or function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be provided to enable qualified individuals with disabilities to fulfill the essential functions.

Qualification Standards

Education & Experience:
  • A minimum of 1 to 2 years of progressive experience in a retail or related field is required.
  • Availability to work any day of the week, including holidays.
  • Strong time management and exceptional organizational skills are essential.
  • Ability to work both morning and evening shifts.
Physical Requirements:
  • Willingness to work flexible and extended hours.
  • Comfortable working indoors and outdoors in varying temperatures.
  • Ability to lift up to 20 lbs.
  • Capability to stand for extended periods.
Salary Description

$18.00 starting hourly