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Housing Community Support Navigator

2 months ago

Westminster, California, United States Abrazar Inc Full time
Job Overview

Position Title: Housing Community Support Navigator

OUR VISION:

Abrazar, a dedicated non-profit organization, focuses on delivering essential services to the diverse residents of Orange County. Our commitment lies in embracing the unique backgrounds of families, educating them about available resources, and empowering them to enhance their quality of life through initiatives aimed at achieving health equity. Since 1975, we have been addressing disparities in the social determinants of health.

Our organization strives to improve health equity by implementing programs that tackle the social determinants of health. Our mission is to Embrace, Educate, and Empower individuals, families, and children with the tools necessary for achieving improved health outcomes. We believe that a diverse approach and collaborative service delivery are fundamental to the success of our initiatives, and we assess our impact by evaluating how effectively we enhance our clients' social determinants of health.

Role Summary:

The California Advancing and Innovating Medi-Cal (CalAIM) initiative is a transformative multi-year program led by the Department of Health Care Services (DHCS) aimed at overhauling healthcare access for all Californians. In this role, you will be instrumental in guiding Medi-Cal members through the healthcare landscape, ensuring they receive comprehensive care. You will be at the forefront of fostering a more coordinated, person-centered, and equitable health system that extends beyond conventional clinical environments to address all aspects of physical and mental health.

This position is non-clinical in nature.

Key Responsibilities:

Your primary focus will be to assist individuals, families, and youth experiencing homelessness in securing affordable and permanent housing solutions. You will be responsible for establishing a housing program under Abrazar CalAIM and positioning Abrazar as a key housing access point.

  • Facilitate the establishment of the agency as a housing access point within the Orange County Coordinated Entry System (CES).
  • Develop and implement a housing program as part of Abrazar CalAIM Community Support services.
  • Support members in their housing search and negotiations.
  • Conduct outreach efforts to raise awareness of the housing program and available services.
  • Evaluate member eligibility for the housing program and assess their housing needs.
  • Assist members in locating available properties and negotiating lease terms.
  • Help members address landlord-related issues.
  • Provide ongoing support and resources to ensure housing stability.
  • Connect members with additional services and resources as required.
  • Collaborate with government entities, community organizations, housing authorities, and property owners.
  • Educate members about their tenant rights and responsibilities.
  • Maintain accurate and organized documentation of member interactions and services provided.
  • Stay informed about community resources and services.
  • Engage members effectively while upholding program standards during in-person and virtual meetings.

CalAIM Care Manager Support:

Your secondary responsibility will involve assisting Medi-Cal members, particularly those experiencing homelessness with complex healthcare needs, in navigating the healthcare system. This includes addressing access barriers, building relationships with service providers, coordinating comprehensive care, and monitoring health interventions and outcomes.

  • Deliver necessary direct services and referrals as a member of the CalAIM team, primarily focusing on individuals and families facing homelessness.
  • Conduct initial and ongoing assessments of members to identify their needs, including medical, mental health, substance use, financial, housing, and other support services.
  • Develop individualized care plans with input from providers and members, adhering to CalAIM standards.
  • Collaborate with healthcare professionals to create and implement care plans for members with chronic health conditions.
  • Enhance communication and relationships between community partners and service providers.

Qualifications:

We seek candidates who:

  • Possess experience in housing navigation and familiarity with Housing CES in Orange County.
  • Have knowledge of chronic medical conditions, mental health issues, substance use, and homelessness, along with a basic understanding of public benefits.
  • Exhibit strong case management and documentation skills, including the ability to conduct needs assessments and develop action plans.
  • Can manage confidential information in compliance with HIPAA standards.
  • Are self-motivated and capable of managing multiple projects in a fast-paced environment.
  • Adapt readily to dynamic situations and changes.
  • Demonstrate a strong commitment to the mission and objectives of Abrazar.
  • Are flexible with work hours, including evenings and weekends as necessary.

PREFERRED EXPERIENCE:

  • Extensive housing navigation experience in a housing specialist role within Orange County.
  • Experience assisting clients with benefit applications and navigating healthcare systems.
  • Training in relevant areas such as Motivational Interviewing, Trauma-Informed Care, and Crisis Intervention.
  • Proven expertise in community outreach and engagement.
  • 1+ years of case management experience or a similar role with data management systems.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Ability to work independently and collaboratively within a team.
  • Familiarity with available programs and services in Orange County.
  • Strong interpersonal, organizational, and communication skills.

MINIMUM REQUIREMENTS:

  • Bachelor's Degree in a relevant field.
  • Experience in housing navigation or a related role, preferably in Orange County.
  • One year of experience in case management with vulnerable populations or in healthcare and homeless services.
  • Proficiency with technology and data management systems.
  • Bilingual in Spanish or Vietnamese is preferred.
  • Availability to work occasional Saturdays.

MANDATORY CRITERIA:

  • Verification of employment eligibility.
  • Willingness to obtain CPR/First Aid certification.
  • Successful completion of a Tuberculosis Test, Background Screening, and Drug Test as a condition of employment.

DRIVING REQUIREMENTS:
Driving is a critical function of this role. Candidates must:

  • Have reliable transportation.
  • Possess a valid driver's license.
  • Provide proof of insurance and ownership for personal vehicles used for work.
  • Qualify for Abrazar's insurance coverage.

PHYSICAL AND ENVIRONMENTAL DEMANDS:

  • Ability to stand or sit for extended periods during meetings and community events.
  • Capability to function effectively in an office environment and perform daily tasks.
  • Ability to communicate clearly and accurately.
  • Capacity to transport materials to and from meetings.
  • Ability to drive to various locations for member meetings.
  • Manual dexterity to operate office equipment and complete reports.
  • Visual acuity to read standard text.
  • Logical reasoning skills to analyze data and make recommendations.
  • Occasional lifting of materials over 50 pounds.

Benefits:

  • Starting hourly wage of $23-25.
  • Paid Time Off - Vacation (12 days annually), accrued monthly after 3 months.
  • Paid Time Off – Health (maximum of 56 hours per fiscal year), accrued after 3 months.
  • Holiday Pay (10 days annually), eligible after 3 months.
  • Health, Dental, and Vision Insurance.

This job description is subject to change and reflects management's assignment of essential functions. It is intended to outline the duties required for this position without limiting the supervisor's rights to assign additional tasks. Abrazar values diversity and aims to provide culturally competent services and programs.

About Abrazar:

Abrazar is a 501(c)(3) non-profit organization committed to enhancing the welfare of low to moderate-income families and seniors in Orange County through programs that promote health, nutrition, socialization, lifelong learning, and economic self-sufficiency.

Abrazar is an Equal Opportunity Employer and adheres to all EEO and ADA guidelines.