Receptionist - Conviva Care Centers
4 days ago
We are seeking a highly skilled and organized Receptionist to join our team at Conviva Care Centers. As a Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.
Key Responsibilities- Answer and direct phone calls, respond to emails, and greet patients and visitors in a professional and courteous manner.
- Manage and maintain accurate and up-to-date patient records, including demographic information, medical history, and treatment plans.
- Coordinate and schedule appointments, procedures, and tests, ensuring timely and efficient communication with patients and healthcare providers.
- Process and manage patient payments, including copays, coinsurance, and deductibles.
- Provide administrative support to healthcare providers, including preparing and maintaining medical records, and performing other tasks as needed.
- 1-2 years of experience in a medical office or healthcare setting, preferably with experience in a reception or administrative role.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare providers, and other staff members.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Basic computer skills, including proficiency in Microsoft Office and electronic medical records systems.
- 2+ years of experience working in a healthcare setting.
- Bilingual in English and Spanish proficiency.
- Experience with electronic medical records systems, including E-Clinical Works, Epic, Athena Health, and/or NextGen.
Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral, and financial needs that can impact our patients' well-being.
About HumanaHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
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