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Veterinary Client Support Specialist

2 months ago

Columbus, Ohio, United States MedVet Full time
About MedVet:

MedVet is a rapidly expanding provider of Emergency and Specialty veterinary services with locations across the country. We are dedicated to delivering advanced medical care and innovative treatments for our patients.

Role Overview:
As a Client Service Representative, you will be the first point of contact for our clients, providing essential support and guidance during their visit. Your role is crucial in ensuring a positive experience for both clients and their pets.

Key Responsibilities:

  • Welcome and check-in clients upon arrival
  • Manage incoming calls and direct them appropriately
  • Assist clients and their pets to examination rooms
  • Handle medical records, documentation, and correspondence
  • Discuss payment methods and process transactions

Qualifications:
We are looking for individuals who possess:

  • The ability to maintain composure in high-pressure situations
  • Strong verbal and written communication skills
  • Exceptional customer service abilities and phone manners
  • Attention to detail and a self-motivated work ethic
  • The capacity to work effectively both independently and as part of a team
  • A sense of urgency in a fast-paced environment
  • Flexibility in work hours and willingness to cover additional shifts when needed
  • Critical thinking skills to anticipate needs across departments
  • Basic computer skills, including proficiency in Microsoft Word and Excel

Preferred Experience:
Prior experience in a veterinary setting is advantageous.

Benefits:
We offer a comprehensive benefits package that includes:

  • 401k plan with employer matching
  • Shift differentials
  • Uniform allowance
  • Employee assistance programs
  • Opportunities for career advancement and personal growth

MedVet is committed to diversity and inclusion in the workplace. We are a drug-free organization, and employment is contingent upon passing a drug screening and background check.