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Sales Center Operations Manager

2 months ago

Paris Bourse, Île-de-France, United States Baker Distributing Full time
Job Overview

Position Summary

The Sales Center Operations Manager oversees the sales and operational functions at one of our prominent wholesale HVAC distribution centers, which offers a variety of equipment, components, and supplies. This role is pivotal in ensuring the smooth management of daily operations across all aspects of the Sales Center.

Key Responsibilities

The responsibilities of this position include, but are not limited to:

  • Act as a representative of Baker Distributing, ensuring industry leadership and maximizing sales and profitability.
  • Assess and maintain inventory levels while managing the merchandising of the sales showroom.
  • Oversee inventory management to achieve optimal turnover rates and minimize losses throughout the fiscal year.
  • Stay informed about technical advancements and product line changes, monitor competitive challenges, and strategize appropriate responses with the Regional Manager.
  • Manage the Center's Profit and Loss (P&L) statements.
  • Lead recruitment, hiring, training, and development of a diverse workforce.
  • Supervise and train staff across various departments including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales, and Inside Sales.
  • Engage with customers, external sales representatives, and suppliers.
  • Maintain professionalism and courtesy in all interactions with contractors, clients, and team members.
  • Coordinate training sessions and Company/Center events.
  • Perform additional duties as assigned.

Qualifications

  • High School Diploma or GED, or equivalent experience in a related field.
  • A minimum of 2-4 years of operational experience within the HVAC sector, particularly in wholesale HVAC supply operations.
  • Expertise in air conditioning, heating, and ventilation equipment at a wholesale distribution level.
  • Demonstrated success in sales, operations, purchasing, and inventory management.
  • Proven ability to mentor and manage employees while establishing business objectives for the Center.
  • Strong interpersonal skills, including sales acumen, problem-solving abilities, and customer service orientation.
  • Ability to read and interpret P&L statements.
  • Capacity to thrive in a fast-paced environment while managing multiple tasks effectively.
  • A willingness to learn, teach, and lead.
  • A mechanical or technical background is preferred.
  • Proficiency in Microsoft Office applications.
  • A Bachelor's degree in business or a related field is preferred.
  • Must possess and maintain a valid driver's license.

Skills

  • Exceptional negotiation and interpersonal skills, with the ability to communicate effectively across all levels.
  • Ability to analyze and interpret P&L statements.
  • Capability to work independently while achieving assigned goals within designated timeframes.
  • Strong presentation skills.
  • Proactive in seeking continuous improvements in processes and services.
  • Must possess a strong customer service mindset and the ability to cultivate long-term relationships.
  • Excellent analytical skills with a proven ability to interpret sales and market data.
  • Creative problem-solving abilities.
  • Ability to work effectively both independently and within a team.
  • Proficient in English, with the ability to understand safety standards, training, policies, and procedures.

Licensing and Certifications

  • Valid driver's license required.

Physical Requirements and Work Environment

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

  • Must be able to frequently lift up to 50 pounds.
  • Employee may be required to stand, sit, walk, climb, kneel, crouch, or crawl regularly.
  • Ability to use a computer keyboard, monitor, and telephone for extended periods.
  • Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Employee may operate equipment such as forklifts, pallet jacks, and other warehouse machinery.
  • Must be capable of utilizing heavy machinery.

Supervisory Responsibilities

  • This position provides direct supervision to Counter Sales, Driver Warehouse, and other Sales Center personnel.

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