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Patient Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.
Key Responsibilities
- Greet and register new patients, providing them with information about their visit and ensuring they feel welcome and comfortable.
- Schedule patient appointments in person or over the phone, ensuring accurate and timely scheduling.
- Communicate effectively with patients, providers, and other stakeholders to ensure seamless care coordination.
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
- Provide patients with pertinent information about their next appointment as they check out.
- Respond to requests for information from patients, providers, and coworkers.
Requirements
- High School diploma or equivalent required.
- Insurance verification experience preferred.
- 1 year of front desk experience required.
Physical Requirements
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
- Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
- Ability to carry office supplies up to 10lbs.
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
- Ability to speak and hear sufficiently to understand and give directions.
About Select Physical Therapy
Select Physical Therapy is committed to providing exceptional patient care and service. We are an equal-opportunity employer and welcome applications from diverse candidates. We are dedicated to creating a workplace that reflects our values of compassion, respect, and excellence.
