Pool Concierge

2 weeks ago


Los Angeles, California, United States Accor Full time
{"title": "Pool Concierge Job Description", "content": "Job Summary

We are seeking a highly skilled and enthusiastic Pool Concierge to join our team at the Century Plaza Hotel. As a Pool Concierge, you will be responsible for providing exceptional service to our guests, ensuring a clean and safe environment, and promoting our food and beverage offerings.

Key Responsibilities
  • Provide warm and personalized attention to guests, sharing your knowledge of menu items, preparation methods, and beverage lists.
  • Attend to guest's pool-related needs, including towel service, chair and umbrella relocation, and retail sales.
  • Respond to guest inquiries and service issues in a timely and friendly manner.
  • Follow all safety and sanitation policies when handling food and beverage, and serve alcoholic and non-alcoholic beverages in accordance with federal, state, and local regulations.
What We Offer
  • Hourly rate of $32.75 USD plus tips.
  • Seasonal position, May through September.
  • Discounted hotel rooms and food and beverage rates at our sister properties.
  • Opportunities for growth and development through our Academies.
  • Ability to make a difference through our Corporate Social Responsibility activities.
Requirements
  • Minimum 1 year experience in food and beverage service.
  • Previous experience in a 5-star hotel environment, with Forbes Training experience highly valued.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Strong communication, interpersonal, and problem-solving abilities.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively and collaboratively as part of a team.
  • California RBS Certificate and Food Handler's Card.
", "lang_code": "en-US"}
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