Restaurant Shift Leader
3 days ago
MOD Pizza is a fast-growing restaurant chain that's passionate about serving high-quality pizzas in a welcoming environment. We're committed to creating a workplace that's inclusive, supportive, and empowering for all team members.
Job SummaryWe're seeking a skilled and motivated Restaurant Shift Leader to join our team. As a Restaurant Shift Leader, you'll be responsible for driving store operations during scheduled shifts, modeling MOD's purpose, and setting the tone for a positive and welcoming atmosphere. You'll work closely with the Squad to ensure seamless service, maintain high-quality food, and provide exceptional customer experiences.
Key Responsibilities- Set the tone for the shift by maintaining a positive and welcoming atmosphere
- Ensure the quality and safety of all food, including tasting, checking, and reporting any product outages
- Listen, acknowledge, and resolve Squad member and customer concerns, escalating issues as needed
- Manage cash handling and inventory, taking orders and conducting coaching in the moment
- Focus on the growth and well-being of the Squad, celebrating wins and providing support
- Embracing change and seeking to learn and improve every day
- Focusing on finding solutions, not dwelling on problems
- Being generous with time, showing patience and compassion
- Expressing appreciation for the generosity of others
- Playing a proactive role in creating a safe environment for all customers and Squad members
- Minimum 6 months in the All Star position, with quality coaching, training, and multi-tasking experience
- Minimum 1 year of customer service or restaurant experience
- Previous experience coaching, teaching, and inspiring others
- Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner
- Experience providing on-the-job training to others in a rapidly changing environment
- Experience as a shift lead in a retail environment
As a member of our Squad, you must be able to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing, and pulling, and handling or moving objects weighing up to 50 pounds.
Working ConditionsHigh noise levels due to operations, customers, and overhead music. May be indoor or outdoor setting depending on store, with varying schedules to include evenings, holidays, and extended hours as business dictates.
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