Insurance Verification Specialist

4 weeks ago


El Paso, Texas, United States Balance Staffing- Call Center Full time
Job Title: Insurance Verification Specialist

At Balance Staffing, we are seeking a highly skilled and detail-oriented Insurance Verification Specialist to join our team. As a key member of our Quality Assurance Department, you will play a vital role in verifying life and health insurance applications directly with potential customers.

Key Responsibilities:

  • Work in a fast-paced call center environment, handling a high volume of calls on a daily basis
  • Utilize the Quality Assurance database to conduct assessments and gather additional information or verification as needed
  • Handle inbound and outbound calls to potential customers, verifying and documenting required information to finalize applications for underwriting assessment
  • Effectively communicate the application process to potential customers
  • Meet minimum expectations for departmental key performance indicators (KPIs)

Requirements:

  • 1+ years of experience in a high-volume contact center environment, receptionist role, or a role with frequent phone interactions
  • Basic knowledge of medical terminology
  • 18 years of age or older
  • High School Diploma or equivalent
  • Reliable internet connection with a minimum 20 Mbps upload speed and a hard-wired connection
  • A quiet and professional workspace
  • Basic computer skills and proficiency in Microsoft Office
  • Excellent oral and written communication skills
  • Minimum typing speed of 30 wpm
  • Superior customer service skills, including being friendly, efficient, and a good listener
  • Ability to multitask and work under pressure
  • Excellent organization and time management skills
  • Attention to detail

Benefits:

  • Full-time employees are eligible for benefits after 30 days and are fully invested in the pension after 5 years of service

Training Schedule:

  • Full-time employees attend a 2-week training program, Monday-Friday, 8am-5pm CST
  • 100% attendance is required during training; missing time may result in termination

Post-Training Schedule:

  • Monday-Friday, 12pm-9pm CST

Compensation:

  • $15.00/hour
  • Eligible for an additional $1.00/hour for bilingual Spanish speakers (must pass a bilingual assessment test)
  • Biweekly pay

Bonus Pay:

  • Employees can earn an additional $4.00-$10.00/hour (equating to $19.00-$25.00/hour) based on performance and metrics

Equipment:

  • Provided by the company, including a dual monitor, headset, keyboard, mouse, and camera for virtual meetings


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