Insurance Verification Specialist
4 weeks ago
At Balance Staffing, we are seeking a highly skilled and detail-oriented Insurance Verification Specialist to join our team. As a key member of our Quality Assurance Department, you will play a vital role in verifying life and health insurance applications directly with potential customers.
Key Responsibilities:
- Work in a fast-paced call center environment, handling a high volume of calls on a daily basis
- Utilize the Quality Assurance database to conduct assessments and gather additional information or verification as needed
- Handle inbound and outbound calls to potential customers, verifying and documenting required information to finalize applications for underwriting assessment
- Effectively communicate the application process to potential customers
- Meet minimum expectations for departmental key performance indicators (KPIs)
Requirements:
- 1+ years of experience in a high-volume contact center environment, receptionist role, or a role with frequent phone interactions
- Basic knowledge of medical terminology
- 18 years of age or older
- High School Diploma or equivalent
- Reliable internet connection with a minimum 20 Mbps upload speed and a hard-wired connection
- A quiet and professional workspace
- Basic computer skills and proficiency in Microsoft Office
- Excellent oral and written communication skills
- Minimum typing speed of 30 wpm
- Superior customer service skills, including being friendly, efficient, and a good listener
- Ability to multitask and work under pressure
- Excellent organization and time management skills
- Attention to detail
Benefits:
- Full-time employees are eligible for benefits after 30 days and are fully invested in the pension after 5 years of service
Training Schedule:
- Full-time employees attend a 2-week training program, Monday-Friday, 8am-5pm CST
- 100% attendance is required during training; missing time may result in termination
Post-Training Schedule:
- Monday-Friday, 12pm-9pm CST
Compensation:
- $15.00/hour
- Eligible for an additional $1.00/hour for bilingual Spanish speakers (must pass a bilingual assessment test)
- Biweekly pay
Bonus Pay:
- Employees can earn an additional $4.00-$10.00/hour (equating to $19.00-$25.00/hour) based on performance and metrics
Equipment:
- Provided by the company, including a dual monitor, headset, keyboard, mouse, and camera for virtual meetings
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