Data Center Project Manager
4 weeks ago
As a Microsoft Data Center Project Manager, you will be responsible for managing assigned projects to meet service delivery objectives, performing troubleshooting for service incidents, and escalating to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents.
This role will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams, and provide mentorship across data centers by sharing best practices.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities- Demonstrate conscientiousness on cost and adhere to budget requirements, keeping costs reasonable and contributing to staying within budget.
- Follow and adhere to safety and security policies and procedures, reporting immediately any safety or security issues or concerns.
- Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
- Recognize potential customer impact of other events and issues, communicate potential impact, and plan for impact accordingly.
- Proactively review schedules and avoid conflicts when possible, identifying, coordinating, managing expectations, and offering alternatives when defining customer solutions.
- Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
- Suggest ways for reducing the risk of performing maintenance, working with others to accommodate scheduling needs.
- Hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience, including but not limited to availability, safety, security, customer service.
- Support escalation of issues to appropriate owners.
- Embody our culture and values.
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