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Project Management Specialist in Technical Operations

2 months ago

Auburn Hills, Michigan, United States Whisker Full time

At Whisker, we are the creators of innovative pet technology products such as Litter-Robot and Feeder-Robot. We are dedicated to enhancing the experience of pet ownership.

As pioneers in the realm of pet technology and sophisticated pet accessories, our mission is to tackle challenges and provide insightful solutions for pet owners while improving the lives of their pets. From self-cleaning litter boxes that automate the scooping process to automatic feeders that promote healthier eating habits, we aim to deliver superior solutions for consumers while revolutionizing pet care. To us, being a pet owner is a joyful experience, and at Whisker, we continuously strive to make life with pets even better.

Whisker operates with a team of over 500 passionate individuals, based in various locations.

Key Responsibilities:

The Project Management Specialist will collaborate with business stakeholders and product leaders to allocate resources for projects, organize tasks (both planned and unplanned), gather estimates, and keep stakeholders updated throughout the Software Development Lifecycle. You will engage with developers and quality assurance teams to ensure that all business requirements are accurately documented and considered during development and testing phases. You will coordinate demonstrations and User Acceptance Testing to confirm acceptance criteria, provide feedback to the IT team, and guarantee the delivery of outstanding products. Setting clear expectations is essential: we seek a proactive self-starter who can compile information and present it in a clear manner to relevant parties.

Core Duties:

This list of responsibilities is not exhaustive and may be expanded to include additional tasks as necessary.

  • Become a subject matter expert in Whisker's eCommerce and operational management systems.
  • Collaborate with product leaders in stakeholder interviews to gather and document business requirements for new or enhanced functionalities in our operational management and eCommerce platforms.
  • Review requirements with Product Managers and Development teams to ensure comprehensive understanding and accurate estimations.
  • Create project plans with timelines and delivery milestones, managing expectations with project stakeholders.
  • Identify and eliminate obstacles hindering project progress.
  • Organize meetings to assess progress and gather feedback on demos while discussing challenges and priorities.
  • Assist in identifying scope changes, keeping stakeholders informed about the implications of changes on the project, and negotiating timelines.
  • Coordinate User Acceptance Testing with business stakeholders, document and relay feedback to the development team, and manage revisions through the review process.
  • Communicate and schedule deployments, assisting with post-deployment validation.
  • Ensure all project activities are well-organized using our project management tools.
  • Collaborate with IT and other project managers to continuously enhance our workflows and processes, improving efficiency and quality.
Qualifications:

What You Bring:
  • Bachelor's degree in Computer Science or Business, or equivalent experience.
  • 5+ years of experience with project management tools.
  • 5+ years of experience managing software projects in an Agile setting.
  • 5+ years of experience collaborating with executive leadership, business clients, and developers across various technical levels.
  • General understanding of key web technologies.
  • Knowledge of eCommerce and fulfillment components.
  • Familiarity with internet marketing, SEO, and analytics tools.
  • Ability to work across different teams.
  • Exceptional attention to detail and strong organizational skills.
  • Excellent written and verbal communication abilities.
  • Proven track record of guiding projects from inception to successful completion.
  • Ability to maintain confidentiality of sensitive information.
  • Capability to remain composed under pressure, focusing on objectives while maintaining a positive attitude amidst changing priorities.
  • Ability to foster a professional environment in a dynamic setting with frequent interactions.
  • High initiative, self-motivation, and the ability to inspire others.
  • Ability to build and maintain collaborative relationships with team members and colleagues.
  • Comfortable in a pet-friendly office environment.
Preferred Qualifications:
  • Strong understanding of warehouse operations.
  • Experience with warehouse management software.
  • Familiarity with programming languages and object-oriented programming concepts.
  • Experience in the Pet Care or IoT Consumer Products sector.
Benefits:

Join a dynamic and innovative company that empowers its team members to take initiative, make informed decisions, and fosters a culture of empathy and openness. Be part of exciting growth, collaborate with exceptional individuals, and contribute to the development of future pet products, along with numerous additional benefits. You will receive:
  • Comprehensive Medical/Dental/Vision insurance
  • Paid parental leave
  • Pet Insurance
  • 401K matching
  • Flexible spending accounts
  • Company-paid short-term disability and life insurance
  • Employee Assistance Program (EAP)
  • Generous paid time off
  • 14 Paid Holidays
  • Top-tier equipment
  • Pet-friendly workplace
  • Company products and merchandise
  • Support for continuing education
  • On-site fitness facilities
  • Referral incentives
Inclusivity Statement:

We believe that diverse perspectives enhance Whisker and are committed to creating an environment where everyone has equal opportunities to thrive.