Director of Implementation

3 days ago


San Francisco, California, United States SpotOn: Corporate Full time
Job Title: Director of Implementation

At SpotOn, we're a team of innovators and problem-solvers who are passionate about helping restaurants and small businesses thrive in a rapidly changing market.

We're looking for a seasoned professional to join our team as a Director of Implementation, responsible for leading our implementation efforts and ensuring seamless onboarding for our clients.

Key Responsibilities:
  • Provide strategic direction and leadership to our implementation team to ensure alignment with our business goals
  • Establish and maintain performance metrics for implementation functions and foster a customer-centric culture
  • Partner with key stakeholders to provide strategic insight and recommendations
  • Manage the use of Netsuite ERP, Salesforce, and other related applications
  • Develop and implement strategies to improve implementation processes and identify new tools and technologies
  • Align with IT and BI teams to implement and improve reports, system rules, and workflows
Requirements:
  • 5+ years of relevant work experience in Hardware SaaS Implementation
  • Strong qualitative, quantitative, and analytical skills
  • High proficiency in G-Suite, Salesforce, and industry-standard Project Management software
  • Ability to maintain composure in challenging environments and help others do the same
  • Demonstrated experience operating in both individual contributor and leadership roles
  • A passion for mentoring and developing others
  • History of excellent judgment and productive communication
  • Experience presenting to senior leadership
Benefits:
  • Competitive benefits package including medical, dental, and vision insurance
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year
Compensation:

Our base pay range starts at $120,000 - $160,000 for this role. Offers will be reflective of the candidate's location and experience.



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