Customer Service Expert
3 weeks ago
Job Description:
We are seeking a Retail Store Team Member to join our team at Rowan. As a Sales Associate, you will be responsible for creating exceptional customer experiences by providing personalized service and support. Your primary goal is to ensure every customer leaves our studio feeling valued and satisfied with their purchase.
- Customer Service:
• Greet customers warmly and create a welcoming environment.
• Assist customers in selecting and styling piercing and non-piercing jewelry.
• Provide expert advice on aftercare and product details.
• Process transactions accurately, including sales, returns, and exchanges. - Sales & Product Knowledge:
• Promote and upsell Rowan's products, including non-piercing jewelry and aftercare kits.
• Maintain up-to-date knowledge of Rowan's product offerings and features. - Studio Maintenance & Operations:
• Help maintain a clean, organized, and stocked studio environment.
• Adhere to health and safety regulations, particularly in areas related to piercing procedures and hygiene.
- Experience:
Retail or service industry experience is beneficial.
You must be able to work weekends, nights, and holidays. - Skills & Qualities:
An independent thinker with a can-do attitude.
You enjoy helping customers choose jewelry and pride yourself on delivering exceptional customer service.
- Compensation: $15-19 per hour + commission
- 401k and Roth IRA Plans
- Generous employee discounts on Rowan's products and services
- Employee Assistance Program (EAP) Resources
- Team Member Referral Bonus plan
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