Assistant Manager

8 hours ago


Midlothian, Texas, United States Planet Fitness Full time
About the Assistant Manager Role

The Assistant Manager is a key position at Planet Fitness, responsible for assisting the club manager in overseeing club operations to deliver an exceptional member experience. This role involves leading team members in completing tasks, driving club priorities, and ensuring team members have the tools to succeed.

Responsibilities
  • Lead team members to complete assigned tasks in a safe and efficient manner.
  • Model behaviors to provide an outstanding member experience and coach others to do the same.
  • Assist in resolving employee concerns.
  • Provide backup staffing support as needed.
  • Manage inventory system for cleaning supplies.
  • Order club supplies and retail products.
  • Track KPIs to identify areas of strength and opportunities, and develop a plan with the club manager.
  • Support the Club Manager with hiring and onboarding new team members.
  • Assess and assist in emergency situations.
Daily Responsibilities
  • Greet members and guests, assist with questions or concerns, and promote the Judgement Free Zone.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with inquiries.
  • Perform membership-related functions, such as sign-ups, updates, cancellations, and collecting unpaid balances.
  • Perform prospective member calls and tours, assessing membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize equipment and facilities, ensuring a safe and healthy environment.
About Your Qualifications
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Ability to pass a background check.
  • Willingness to become CPR/AED certified (training provided by Planet Fitness).
  • Basic computer proficiency.
Physical Demands
  • Continual standing and moving throughout the club to accomplish tasks.
  • Continual communicating in person or on the phone to exchange information.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
Why Join Planet Fitness?
  • Medical Insurance
  • Vacation Pay
  • Free Black Card Membership
  • 401(K)
  • Employee perks and discounts
  • Engaging team-building competitions and social events

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.


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